Initial Contact with Clients Dumas TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Permian Basin Community Centers
(432) 580-2654
2000 Maurice Road
Odessa, TX
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)

Data Provided by:
Recovery Center of Cameron County
(956) 548-0028
700 East Levee Street
Brownsville, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
Spanish

Data Provided by:
Northwest Counseling and Wellness Ctr
(512) 250-9355
12335 Hymeadow Drive
Austin, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Remedy Addictions Counselors (RAC) Inc
(972) 253-0000
1400 West Irving Boulevard
Irving, TX
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Wholistic Counseling Services Inc
(281) 403-0838
2503 South Main Street
Stafford, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Azleway Substance Abuse Program (ASAP)
(903) 636-9800
1085 PR3481
Big Sandy, TX
Hotline
(903) 753-7613
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Criminal justice clients

Data Provided by:
Toxicology Associates Inc
(361) 882-2064
5233 IH 37
Corpus Christi, TX
Services Provided
Substance abuse , Detoxification, Methadone Maintenance
Types of Care
Outpatient
Language Services
French, Spanish

Data Provided by:
Children and Adolescent MH Program
(210) 299-9139
711 East Joseph Line Street
San Antonio, TX
Hotline
(210) 225-5481
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Avenues Counseling Center
(972) 562-9647x210
201 West Louisiana Street
McKinney, TX
Hotline
(888) 711-8451
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Methadone Clinic of East Texas
(903) 526-4055
536 South Oakland Street
Tyler, TX
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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