Initial Contact with Clients Dover DE

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Kent Sussex Counseling Services
(302) 735-7790
1241 College Park Drive
Dover, DE
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
ATS of Delaware
(302) 734-4619
250 Beiser Boulevard
Dover, DE
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Serenity Place
(302) 674-8036
327 Martin Street
Dover, DE
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Peoples Place Counseling Center
(302) 422-8026
1131 Airport Road
Milford, DE
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Thresholds Inc
(302) 856-1835x21
20505 Dupont Boulevard
Georgetown, DE
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
ABR Counseling Associates
(302) 678-4558
1550 South Governors Avenue
Dover, DE
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Connections CSP Inc
(302) 672-9360
2 - 4 Forrest Avenue
Dover, DE
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Criminal justice clients

Data Provided by:
SODAT Delaware Inc
(302) 656-4044
625 North Orange Street
Wilmington, DE
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Limen House
(302) 571-1216
624 North Broom Street
Wilmington, DE
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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