Initial Contact with Clients Destin FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Narconon Gulf Coast Inc
(850) 654-7986
3391 Scenic Highway 98 East
Destin, FL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
Lakeview Center Inc
(850) 609-1004
1 11th Avenue
Shalimar, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Bridgeway Center Inc
(850) 833-7400
137 Hospital Drive
Fort Walton Beach, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients

Data Provided by:
Orlando Methadone Treatment Center
(407) 275-8939
601 South Semoran Boulevard
Orlando, FL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Jewish Community Services of South FL
(305) 933-9820
250 Bird Road
Coral Gables, FL
Hotline
(305) 576-6550
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Eglin Air Force Base/Alcohol and Drug
(850) 883-9352
96 MDOS/SGOHA
Eglin AFB, FL
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Gulf Coast Treatment Center
(850) 863-4160
1015 Mar Walt Drive
Fort Walton Beach, FL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents

Data Provided by:
Multicultural Community MH Center Inc
(561) 653-6292
2721 Poinsettia Avenue
West Palm Beach, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
FIS/Adult and Youth Outpatient
(407) 295-8911
2917 North Pinehills Road
Orlando, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Professional Training Association at
(561) 494-0866
321 Northlake Boulevard
North Palm Beach, FL
Hotline
(866) 494-0866
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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