Initial Contact with Clients Daphne AL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Shoulder
(251) 626-2199
7400 Roper Lane
Daphne, AL
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Men, DUI/DWI offenders

Data Provided by:
Mobile Metro Treatment Center
(251) 476-5733
1924 Dauphin Island Parkway
Mobile, AL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Franklin Primary Health Center
(251) 434-8195
1055 Dauphin Street
Mobile, AL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Bridge Inc
(251) 338-1780
722 Downtowner Loop West
Mobile, AL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
ECD Program
(251) 341-9504
808 Downtowner Loop West
Mobile, AL
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women

Data Provided by:
Baldwin County Mental Health Center
(251) 990-4234
372 South Greeno Road
Fairhope, AL
Hotline
(251) 990-4234
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Dauphin Way Lodge
(251) 438-4729x149
1009 Dauphin Street
Mobile, AL
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)

Data Provided by:
Bridge Inc
(251) 338-1780x304
1874 Pleasant Avenue
Mobile, AL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
AltaPointe Health Systems Inc
(251) 666-2569
4211 Government Boulevard
Mobile, AL
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women, Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Crestwood Medical Center of Huntsville
(256) 429-4000
1 Hospital Drive
Huntsville, AL
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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