Initial Contact with Clients Copperas Cove TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Department of Substance Abuse Services
(254) 287-2892
58th Street and Support Ave Bldg 2242
Fort Hood, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Central Texas Council on
(254) 690-4455
4800 East Rancier Street
Killeen, TX
Hotline
(254) 718-4054
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
STAR Council on Substance Abuse
(940) 716-9980
918 Lamar Street
Wichita Falls, TX
Hotline
(800) 375-1395
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Criminal justice clients

Data Provided by:
Hill Country Community MH/MR
(830) 792-3300x232
819 Water Street
Kerrville, TX
Hotline
(877) 466-0660
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Azleway Boys Ranch
(903) 566-8444
15892 County Road 26
Tyler, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Criminal justice clients

Data Provided by:
Central Texas Council on
(254) 690-4455
202 E Beeline Lane
Harker Heights, TX
Hotline
(254) 718-4054
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, DUI/DWI offenders

Data Provided by:
River Oaks Medical Center
(713) 964-8818
4200 Twelve Oaks Drive
Houston, TX
Services Provided
Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Grapevine Valley Hope
(817) 424-1305
2300 William D Tate Avenue
Grapevine, TX
Hotline
(800) 544-5101
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment

Data Provided by:
Volunteers of America Texas Inc
(817) 535-8047
2841 Avenue H
Fort Worth, TX
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Lackland AFB Alcohol and Drug Abuse
(210) 292-4452
59 MHS/SGOWA
San Antonio, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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