Initial Contact with Clients Commerce City CO

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Stout Street Foundation
(303) 321-2533
7251 East 49th Avenue
Commerce City, CO
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Arapahoe House
(303) 412-3941
7373 Birch Street
Commerce City, CO
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Pregnant/postpartum women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Timberline Counseling
(303) 289-3334
8957 North Washington Street
Thornton, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Southern Correctional Systems
(303) 287-8205
8031 Highway I76
Henderson, CO
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient

Data Provided by:
Community Alcohol/Drug Rehab and
(303) 295-2521
3315 Gilpin Street
Denver, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Gays and Lesbians, Seniors/older adults, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Genesis Counseling
(303) 288-0040
6401 East 72nd Avenue
Commerce City, CO
Hotline
(303) 919-5400
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Seniors/older adults, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
La Trenza Counseling Inc
(303) 287-4106
6332 East 72nd Avenue
Commerce City, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Ideas Directed at Eliminating Abuse
(303) 996-9966
9211/9215 North Washington Street
Thornton, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
North Valley Hospital
(303) 288-3000
8451 Pearl Street
Thornton, CO
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient
Special Programs/Groups
Seniors/older adults
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Phoenix Concept
(303) 722-5746x10
2162 Lawrence Street
Denver, CO
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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