Initial Contact with Clients Clovis NM

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Mental Health Resources Inc
(575) 769-2345x131
1100 West 21st Street
Clovis, NM
Hotline
(800) 432-2159
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Mental Health Resources Inc
(575) 355-2414
546 North 10th Street
Fort Sumner, NM
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
La Buena Vida Inc
(505) 565-1619
303 Luna Avenue
Los Lunas, NM
Hotline
(505) 867-2383
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Hoy Recovery Program Inc
(505) 753-2204
612 North Paseo de Onate
Espanola, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Guidance Center of Lea County Inc
(505) 396-3818
315 North 1st Street
Lovington, NM
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Mental Health Resources Inc
(575) 359-1221
300 East 1st Street
Portales, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Na Nihzhoozhi Center Inc (NCI)
(505) 722-2177
2205 East Boyd Drive
Gallup, NM
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Language Services
Navajo, Zuni

Data Provided by:
Rehoboth McKinley Christian Hospital
(505) 726-6900
650 Vanden Bosch Parkway
Gallup, NM
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Language Services
ASL or other assistance for hearing impaired, Navajo, Zuni

Data Provided by:
Tri-County
(505) 374-2032
103 Walnut Street
Clayton, NM
Hotline
(505) 374-2032
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Family Crisis Center
(505) 325-3549
c\o 208 East Apache
Farmington, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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