Initial Contact with Clients Clio MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Recovery Unlimited Treatment Center
(810) 785-4930
3169 West Pierson Road
Flint, MI
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Transition House Inc
(810) 232-2091
931 Martin Luther King Avenue
Flint, MI
Hotline
(810) 235-9555
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
New Passages Psychological Services
(810) 232-2766
303 West Water Street
Flint, MI
Hotline
(810) 232-6369
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Catholic Charities of
(810) 232-9950
901 Chippewa Street
Flint, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Oakland Psychological Clinic (PC)
(810) 732-0560
2360 South Linden Road
Flint, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired, Farsi, French, Spanish

Data Provided by:
Woodward Counseling Inc
(810) 249-9924
G-3500 Flushing Road
Flint, MI
Hotline
(810) 235-9555
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
New Light Consultants Inc
(989) 871-6695
8361 Ellis Road
Millington, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Insight Recovery Center
(810) 733-0900
4413 Corunna Road
Flint, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Sacred Heart Rehabilitation Center Inc
(810) 732-1652x100
2091 Professional Drive
Flint, MI
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Kairos Healthcare Inc
(989) 777-4357
6379 Dixie Highway
Bridgeport, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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