Initial Contact with Clients Clinton IA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

New Directions A Services Area
(563) 242-6805
2219 Garfield Street
Clinton, IA
Hotline
(563) 243-2124
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Psychological Services
(815) 772-3626
230 East Main Street
Morrison, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Mid Eastern Council on Chemical Abuse
(319) 351-4357
430 Southgate Avenue
Iowa City, IA
Hotline
(319) 351-4357
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Community and Family Resources
(515) 602-6292
120 Central Avenue East
Clarion, IA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Mercy Turning Point Treatment Center
(563) 589-8000x8290
250 Mercy Drive
Dubuque, IA
Hotline
(563) 589-8280
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
New Directions
(563) 242-2042
2727 South 19th Street
Clinton, IA
Hotline
(563) 242-2042
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Women, Residential beds for clients' children, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Northeast Iowa Mental Health Center
(563) 382-3649
905 Montgomery Street
Decorah, IA
Hotline
(563) 382-3649
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
New Opportunities Inc
(641) 747-3354
411 State Street
Guthrie Center, IA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Jackson Recovery Centers Inc
(712) 258-5424
2309 Jackson Street
Sioux City, IA
Hotline
(712) 234-2300
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, DUI/DWI offenders

Data Provided by:
New Life Outpatient Center Inc
(563) 355-0055
Paul Revere Square Suite 200 North
Davenport, IA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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