Initial Contact with Clients Camp Lejeune NC

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Brynn Marr Hospital
(910) 577-1400
192 Village Drive
Jacksonville, NC
Hotline
(910) 577-1900
Services Provided
Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Chemical Dependency Training
(910) 347-4477
230 New Bridge Street
Jacksonville, NC
Hotline
(800) 852-0795
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients

Data Provided by:
SOS Inc
(910) 347-2001
217 Henderson Drive
Jacksonville, NC
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Outpatient

Data Provided by:
Healing Center
(910) 381-0347
824 Gum Branch Road
Jacksonville, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Healing Hearts Therapeutic Servs Inc
(910) 347-1694
825 Gum Branch Road
Jacksonville, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Onslow Carteret Behavioral
(910) 219-8000
215 Memorial Drive
Jacksonville, NC
Hotline
(910) 526-1190
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Men

Data Provided by:
Helping Hands Community Services
(910) 455-7696
117 Chaney Avenue
Jacksonville, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
US Marine Corps
(910) 449-6110
Marine Corps Air Station New River
Jacksonville, NC
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient, Partial hospitalization/day treatment

Data Provided by:
Jacksonville Treatment Center
(910) 347-2205
301 Johnson Boulevard
Jacksonville, NC
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Center For Counseling and Evaluation
(910) 324-1250
100 North Wilmington Street
Richlands, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Women, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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