Initial Contact with Clients Buckeye AZ

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Luke Air Force Base
(623) 856-7579
56 MDOS/SGOMH
Luke AFB, AZ
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Haven
(520) 623-4590
1107 East Adelaide Drive
Tucson, AZ
Hotline
(520) 623-4590
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with HIV/AIDS, Women, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired, Navajo, Spanish

Data Provided by:
Compass Healthcare Inc
(520) 620-0188x3021
2835 North Stone Avenue
Tucson, AZ
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Language Services
Arabic, Chinese, French, German, Hmong, Hopi, Korean, Lakota, Navajo, Polish, Portugese, Russian, Spanish, Vietnamese

Data Provided by:
Alcoholism Council of Cochise County
(520) 432-3764
936 Tovreaville Road
Bisbee, AZ
Hotline
(520) 432-3764
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
New Hope Behavioral Health Center Inc
(520) 297-3329
2001 West Orange Grove
Tucson, AZ
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, Men

Data Provided by:
Western Judicial Services Inc
(623) 936-8828
9550 West Van Buren Street
Tolleson, AZ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Rosewood Women''s Center
(800) 845-2211
36075 South Rincon Road
Wickenburg, AZ
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Southwest Behavioral Health Servs Inc
(602) 258-3600x224
1424 South 7th Avenue
Phoenix, AZ
Hotline
(602) 222-9444
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Prescott House Inc
(928) 776-8251
214 North Arizona Avenue
Prescott, AZ
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient

Data Provided by:
Treatment Assessment Screening Ctr Inc
(623) 842-4535
6409 West Glendale Avenue
Glendale, AZ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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