Initial Contact with Clients Brookings SD

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

East Central MH/CD Center Inc
(605) 697-2850
211 4th Street
Brookings, SD
Hotline
(605) 697-2850
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Community Alcohol and Drug Center Inc
(605) 734-5290
200 South Paul Gust Road
Chamberlain, SD
Hotline
(605) 995-8180
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Avera McKennan Hospital (BHS)
(605) 322-4079
1001 East 21 Street
Sioux Falls, SD
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
City County Alcohol and Drug Programs
(605) 394-6128
725 North Lacrosse Street
Rapid City, SD
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Aberdeen Area Youth Regional Trt Ctr
(605) 845-7181
12451 Highway 1806
Mobridge, SD
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents

Data Provided by:
First Step Counseling Servs/Brookings
(605) 693-3629
7020 Sunset Road
Brookings, SD
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Mark Bontreger, Inc.
(605) 882-0800
525 5th Street SE
Watertown, SD
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Human Service Agency
(605) 886-0123
123 19th Street NE
Watertown, SD
Hotline
(800) 444-3989
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Bartels Counseling Services Inc
(605) 310-0032
3101 West 41st Street
Sioux Falls, SD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients

Data Provided by:
Lewis and Clark Behavioral Hlth Servs
(605) 665-4606
1028 Walnut Street
Yankton, SD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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