Initial Contact with Clients Bridgeport CT

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Chemical Abuse Services Agency Inc
(203) 339-4112x304
690 Arctic Street
Bridgeport, CT
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Liberation Programs
(203) 384-9301x3373
399 Mill Hill Avenue
Bridgeport, CT
Hotline
(203) 384-9301
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Seniors/older adults, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Greater Bridgeport Community MH Center
(203) 551-7625
1635 Central Avenue
Bridgeport, CT
Services Provided
Substance abuse , Detoxification, Methadone Detoxification
Types of Care
Hospital inpatient
Language Services
ASL or other assistance for hearing impaired, Creole, French, Russian, Spanish

Data Provided by:
New Era Rehailitation Center Inc
(203) 372-3333
3851 Main Street
Bridgeport, CT
Services Provided
Substance abuse , Methadone Maintenance, Buprenorphine Services
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Regional Network of Programs Inc
(203) 386-8802x111
2 Research Drive
Stratford, CT
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS
Language Services
ASL or other assistance for hearing impaired, French, Lao, Spanish, Thai

Data Provided by:
Regional Network of Programs Inc
(203) 335-2173x18
1438 Park Avenue
Bridgeport, CT
Services Provided
Detoxification, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women
Language Services
ASL or other assistance for hearing impaired, French, Portugese, Spanish

Data Provided by:
APT Foundation Inc
(203) 337-9943
425 Grant Street
Bridgeport, CT
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Criminal justice clients
Language Services
Spanish

Data Provided by:
Regional Network of Programs Inc
(203) 366-5817
480 Bond Street
Bridgeport, CT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, French, German, Spanish

Data Provided by:
Helping Hand Center Inc
(203) 336-4745
1124 Iranistan Avenue
Bridgeport, CT
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Language Services
Spanish

Data Provided by:
Family Resource Associates
(203) 378-4514
3300 Main Street
Stratford, CT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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