Initial Contact with Clients Branson MO

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Larry Simmering Recovery Center
(417) 335-5946
360 Rinehart Road
Branson, MO
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Scott Greening Center for
(417) 623-1990
1315 East 20th Street
Joplin, MO
Hotline
(417) 623-1990
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Queen of Peace Center
(314) 531-0511x115
325 North Newstead Street
Saint Louis, MO
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Gibson Recovery Center Inc
(573) 748-5524
300 Powell Street
New Madrid, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Pathways CBH Inc
(816) 322-4332
201 Main Street
Belton, MO
Hotline
(888) 279-8188
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Alliance Counseling Associates
(417) 425-0455
154 Wintergreen Street
Branson, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Gibson Recovery Center Inc
(573) 472-2253
137 East Front Street
Sikeston, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Family Counseling Center Inc
(417) 257-9152
3411 Division Drive
West Plains, MO
Hotline
(800) 356-5395
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents

Data Provided by:
Family Counseling Center Inc
(573) 481-0031
108 West Center Street
Sikeston, MO
Hotline
(800) 356-5395
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men

Data Provided by:
Madison Avenue Recovery Services
(816) 753-3333
3100 Broadway
Kansas City, MO
Hotline
(816) 864-7777
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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