Initial Contact with Clients Boulder City NV

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Associated Bilingual Counselors
(702) 568-5971
7 Water Street
Henderson, NV
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Westcare Henderson
(702) 385-2020
921 American Pacific Drive
Henderson, NV
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Community Counseling Center
(702) 369-8700x246
1120 Almond Tree Lane
Las Vegas, NV
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Lighthouse of the Sierra
(775) 787-9411
3700 Crystal Lane
Reno, NV
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women

Data Provided by:
The Life Change Center
(775) 355-7734
2105 Capurro Way
Sparks, NV
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
New Life Medical Center
(702) 558-8600
704 West Sunset Street
Henderson, NV
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women
Language Services
Spanish

Data Provided by:
Center for Behavioral Health
(702) 796-0660
3050 East Desert Inn Road
Las Vegas, NV
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Nevada Treatment Center
(702) 382-4226x246
1721 East Charleston Boulevard
Las Vegas, NV
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women, Men

Data Provided by:
Silver Sage Counseling Services
(775) 623-3626
530 Melarkey Street
Winnemucca, NV
Hotline
(775) 738-8004
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Westcare Nevada Inc
(702) 383-4044x27
930 North 4th Street
Las Vegas, NV
Hotline
(702) 383-4044
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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