Initial Contact with Clients Boulder CO

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Mental Health Center Serving
(303) 443-8500
1333 Iris Avenue
Boulder, CO
Hotline
(303) 447-1665
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Hindi, Spanish

Data Provided by:
Boulder Community Hospital
(303) 441-0400
311 Mapleton Avenue
Boulder, CO
Hotline
(303) 441-0400
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient

Data Provided by:
SAGE Institute
(303) 443-3920
4865 Riverbend
Boulder, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Rangeview Counseling Center
(303) 447-2038
1790 30th Street
Boulder, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Treatment Center
(303) 661-0222
700 Front Street
Louisville, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Boulder County Public Health
(303) 441-1275
3470 Broadway
Boulder, CO
Hotline
(303) 441-1281
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Boulder Alcohol Education Center
(303) 444-6142
1525 Spruce Street
Boulder, CO
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Danish, Spanish

Data Provided by:
Discovery Counseling Center Inc
(303) 449-4121
2040 30th Street
Boulder, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Centennial Peaks Hospital
(303) 673-9990
2255 South 88th Street
Louisville, CO
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients

Data Provided by:
Discovery Counseling Center Inc
(303) 666-8866
700 Front Street
Louisville, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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