Initial Contact with Clients Boise ID

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

The Walker Center
(208) 934-8461
5440 West Franklin Road
Boise, ID
Hotline
(800) 227-4190
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Veterans Affairs Medical Center
(208) 422-1145
500 West Fort Street
Boise, ID
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Language Services
Arabic, French, Lakota, Spanish

Data Provided by:
Supportive Housing and Innovative
(208) 331-0900
2801 West Moore Street
Boise, ID
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient

Data Provided by:
Saint Alphonsus
(208) 367-3553
6138 Emerald Street
Boise, ID
Hotline
(208) 367-2175
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Personal Development
(208) 375-0752
8100 West Emerald Street
Boise, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders

Data Provided by:
Alta Services
(208) 395-1713
5323 Overland Street
Boise, ID
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Road To Recovery Inc
(208) 384-4234
5460 Franklin Road
Boise, ID
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Intermountain Hospital of Boise
(208) 377-8400
303 North Allumbaugh Street
Boise, ID
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
New Hope Community Health
(208) 672-9200
9460 West Fairview Avenue
Boise, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men

Data Provided by:
Bell Counseling
(208) 376-2577
1076 North Cole Road
Boise, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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