Initial Contact with Clients Boca Raton FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Wellness Resource Center
(561) 995-7388
7940 North Federal Highway
Boca Raton, FL
Services Provided
Substance abuse
Types of Care
Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
Center for Family Services of
(561) 330-2266
440 North Federal Highway
Boca Raton, FL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Renaissance Institute of Palm Beach
(561) 241-7977
7000 North Federal Highway
Boca Raton, FL
Hotline
(800) 678-2332
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment

Data Provided by:
Abusive Partners Program of Palm Beach
(561) 750-9710
399 West Camino Gardens Boulevard
Boca Raton, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Transformations Treatment Center
(888) 238-2171
14000 South Military Trail
Delray Beach, FL

Data Provided by:
Watershed Addiction Treatment
(561) 417-9900
1000 NW 15th Street
Boca Raton, FL
Hotline
(800) 861-1768
Services Provided
Substance abuse , Detoxification, Methadone Detoxification, Halfway house, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Lifeskills of Boca Raton
(561) 392-1199
7700 West Camino Real
Boca Raton, FL
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Alternatives In Treatment Inc
(561) 998-0866
7601 North Federal Highway
Boca Raton, FL
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
American Therapeutic Corporation
(561) 361-8427
717 East Palmetto Park Road
Boca Raton, FL
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, DUI/DWI offenders
Language Services
French, Portugese, Spanish

Data Provided by:
Advanced Recovery Center Inc
(877) 272-4673
1300 North West 17th Avenue
Delray Beach, FL
Hotline
(877) 272-4673
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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