Initial Contact with Clients Belmar NJ

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Wall Youth Center and
(732) 681-1375
1824 South M Street
Wall, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients

Data Provided by:
Serenity Now Counseling
(732) 539-2924
26 Evergreen Avenue
Neptune City, NJ
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Epiphany House
(732) 775-0720
300 4th Avenue
Asbury Park, NJ
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Residential beds for clients' children

Data Provided by:
Monmouth County
(732) 502-5870
2405 Route 66
Ocean, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Counseling and Referral Services of
(732) 920-2700x20
270 Chambers Bridge Road
Brick, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Jersey Shore Medical Center
(732) 643-4400
1200 Jumping Brook Road
Neptune, NJ
Hotline
(732) 776-4555
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Frank Murano LCSW LCADC
(732) 530-0008
2130 Highway 35 Building A
Sea Girt, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Project Free Catholic Charities
(732) 897-7701x111
305 Bond Street
Asbury Park, NJ
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Addiction Specialists John Natale
(732) 778-0611
280 Norwood Avenue
West Long Branch, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men, Criminal justice clients

Data Provided by:
Stevens Inc
(732) 525-1149
Corner Locust and Broadway
Long Branch, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
French, Portugese, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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