Initial Contact with Clients Bedford OH

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

New Visions Unlimited Inc
(216) 663-0200
15105 Broadway Avenue
Maple Heights, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients

Data Provided by:
Rakesh Ranjan MD and Associates Inc
(216) 464-5200
3690 Orange Place Suite 330
Beachwood, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Glenbeigh Center of Beachwood
(216) 464-5800
3789-B South Green Road
Beachwood, OH
Hotline
(440) 951-7000
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Laurelwood Counseling Center of
(216) 595-0500
23240 Chagrin Boulevard
Beachwood, OH
Hotline
(440) 953-3000
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Italian, Spanish

Data Provided by:
Kaiser Permanente Medical Center
(216) 265-6800
10 Severance Circle
Cleveland Heights, OH
Hotline
(216) 265-6800
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Options Center Inc
(216) 921-8520
3898 Lee Road
Cleveland, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women

Data Provided by:
South Pointe Hospital
(216) 761-7990
4110 Warrensville Center Road
Warrensville Heights, OH
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Connections Health Wellness
(216) 831-6466x322
24200 Chagrin Boulevard
Beachwood, OH
Hotline
(216) 756-2235
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Community Assessment and Trt Services
(216) 441-0200
8415 Broadway Avenue
Cleveland, OH
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS

Data Provided by:
Bellefaire Jewish Children''s Bureau
(216) 932-2800x8267
22001 Fairmount Boulevard
Shaker Heights, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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