Initial Contact with Clients Aztec NM

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Four Winds Recovery Center Inc
(505) 327-7218
1313 Mission Avenue
Farmington, NM
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
PMS/San Juan County Adolescent
(505) 324-5855
851 Andrea Drive
Farmington, NM
Hotline
(888) 920-6333
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired, German, Navajo, Spanish

Data Provided by:
Family and Youth Inc
(505) 524-7711
880 E Idaho Avenue
Las Cruces, NM
Hotline
(505) 522-4004
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Presbyterian Medical Services
(505) 586-0322
2573 State Highway 522
Questa, NM
Hotline
(888) 920-6333
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Border Area Mental Health Services Inc
(575) 542-9477
500 DeMoss Street
Lordsburg, NM
Hotline
(800) 426-0997
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Presbyterian Medical Services
(505) 564-4804
1615 Ojo Court
Farmington, NM
Hotline
(505) 325-1906
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired, Navajo, Spanish

Data Provided by:
Family Crisis Center
(505) 325-3549
c\o 208 East Apache
Farmington, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders

Data Provided by:
Sierra Vista Hospital
(575) 894-2111
800 East 9th Avenue
Truth or Consequences, NM
Hotline
(575) 743-1380
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
Spanish

Data Provided by:
Carlsbad Mental Health Center
(575) 885-1689
611 West Stevens Street
Carlsbad, NM
Hotline
(505) 885-8888
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient

Data Provided by:
Evolution Group Inc
(505) 242-6988x108
218 Broadway Boulevard SE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Keres, Spanish, Tiwa

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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