Initial Contact with Clients Aston PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Mirmont Treatment Center
(610) 744-1400
100 Yearsley Mill Road
Media, PA
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
Recovery Center of Crozer Chester
(610) 497-7200
2600 West 9th Street
Chester, PA
Services Provided
Substance abuse , Methadone Maintenance, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Focus Psychological Associates Inc
(610) 566-4330
700 North Jackson Street
Media, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Open Door Inc
(302) 798-9555
3301 Green Street
Claymont, DE
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Family and Community Service of
(610) 626-5800
37 North Glenwood Avenue
Clifton Heights, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
UHS KeyStone Center
(610) 876-9000
2001 Providence Avenue
Chester, PA
Hotline
(610) 876-9000
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired, French, Spanish

Data Provided by:
Family and Community Service of
(610) 566-7540
600 North Olive Street
Media, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Advanced Treatment Systems (ATS)
(302) 792-0700
2999 Philadelphia Pike
Claymont, DE
Hotline
(800) 792-0704
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Center For Addictive Disease/Main Li
(610) 645-6543
401 Pilgrim Lane
Drexel Hill, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Northwestern Human Services of
(610) 534-3636
800 Chester Pike
Sharon Hill, PA
Hotline
(877) 762-3711
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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