Initial Contact with Clients Albertville AL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Cedar Lodge
(256) 582-4465
22165 U.S. Highway 431
Guntersville, AL
Hotline
(256) 582-3448
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient

Data Provided by:
Bradford Health Services
(256) 593-9152
703 Medical Center Parkway
Boaz, AL
Hotline
(256) 592-9772
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Rapha Christian Home
(256) 538-7458
677 West Covington Avenue
Attalla, AL
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men, Criminal justice clients

Data Provided by:
CED Fellowship House Inc
(256) 413-3470
4209 Brooke Avenue
Gadsden, AL
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
Bradford Health Services
(800) 333-0906
1000 Hillcrest Road
Mobile, AL
Hotline
(251) 633-0900
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men

Data Provided by:
Family Life Center
(256) 582-1471
432 Gunter Avenue
Guntersville, AL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Sandy''s Place Inc
(256) 390-4616
1459 McClendon Road
Attalla, AL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Bridge Inc
(256) 546-6324
3232 Lay Springs Road
Gadsden, AL
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Mountain View Hospital
(256) 546-9265x123
3001 Scenic Highway
Gadsden, AL
Hotline
(800) 662-1002
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Baldwin County Mental Health Center
(251) 990-4234
372 South Greeno Road
Fairhope, AL
Hotline
(251) 990-4234
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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