Initial Contact with Clients Alamo TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Sandstone Healthcare Inc
(512) 844-8730
200 East Expressway 83
Pharr, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Treatment Associates of McAllen
(956) 686-7290
1101 Vine Avenue
McAllen, TX
Hotline
(956) 686-7290
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
South Texas Behavioral Health Center
(956) 388-1300
2102 West Trenton Street
Edinburg, TX
Hotline
(888) 977-1400
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Pregnant/postpartum women, Men
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Cenikor Foundation Inc
(817) 921-2771
2209 South Main Street
Fort Worth, TX
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Men

Data Provided by:
Burke Center
(936) 637-6556
2001 South Medford Drive
Lufkin, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Rio Grande Valley Council Inc
(956) 787-7111
5510 North Cage Boulevard
Pharr, TX
Hotline
(800) 748-3577
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Area Management Information Systems
(956) 289-8169
1409 South 9th Street
Edinburg, TX
Services Provided
Substance abuse
Types of Care
Hospital inpatient
Special Programs/Groups
Men
Language Services
Spanish

Data Provided by:
AAMA
(956) 289-8169
1409 South 9th Street
Edinburg, TX
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
Spanish

Data Provided by:
Montrose Counseling Center
(713) 529-0037x305
401 Branard Street
Houston, TX
Hotline
(713) 529-3211
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Volunteers of America Texas Inc
(817) 534-3432
4700 South Riverside Drive
Fort Worth, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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