Initial Contact with Clients Abilene TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Serenity Foundation of Texas
(325) 673-6489
1502 North 2nd Street
Abilene, TX
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Cheyenne Center
(713) 691-4898
10525 Eastex Freeway
Houston, TX
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
TRS Behavioral Care Inc
(713) 263-7475x127
7700 Amelia Street
Houston, TX
Services Provided
Substance abuse , Detoxification, Halfway house, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Women

Data Provided by:
Sandstone Healthcare Inc
(210) 340-4666
6326 Sovereign Drive
San Antonio, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Toxicology Associates Inc
(361) 882-2064
5233 IH 37
Corpus Christi, TX
Services Provided
Substance abuse , Detoxification, Methadone Maintenance
Types of Care
Outpatient
Language Services
French, Spanish

Data Provided by:
Shades of Hope LP
(325) 572-3843
402-A Mulberry
Buffalo Gap, TX
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)

Data Provided by:
Lakes Regional MH/MR Center
(940) 612-2052
1103 East California Street
Gainesville, TX
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Center for Success and Independence
(713) 426-4545
3722 Pinemont Drive
Houston, TX
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Residential beds for clients' children
Language Services
French, Spanish

Data Provided by:
Cornerstone Counseling Inc
(512) 828-0800
2107 North Mays Street
Round Rock, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Criminal justice clients

Data Provided by:
TRS Behavioral Care Inc
(281) 333-5751
18333 Egret Bay Boulevard
Houston, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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